Terms of service
Terms of Service
Last Updated: August 31, 2025
OVERVIEW
This website is operated by FRESINIDER (“FRESINIDER,” “we,” “us,” or “our”). By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), together with the policies referenced herein (including our Privacy Policy, Shipping Policy, and Returns/Refund Policy).
We may update these Terms from time to time by posting changes on this page. Your continued use of the Service after changes are posted constitutes acceptance of the updated Terms. Our store is hosted by Shopify Inc., which provides the e-commerce platform enabling us to sell products and services to you.
1. ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least 18 years old (or the age of majority where you reside) or that you have obtained the consent of your legal guardian for any minor dependents to use this site. You may not use the Service for any unlawful or unauthorized purpose and you must comply with all applicable laws. Transmission of viruses, malware, or destructive code is prohibited. Any breach may result in immediate termination of your access to the Service.
2. GENERAL CONDITIONS
We reserve the right to refuse Service to anyone, at any time, for any reason. Content (excluding payment card data) may be transferred unencrypted over various networks and adapted to technical requirements; payment card data is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission. Section headings are for convenience only.
3. ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION
Site materials are provided for general informational purposes only and should not be relied upon as your sole basis for decisions. Historical information may not be current. We may modify site contents at any time without obligation to update. Nothing on the site constitutes medical or professional advice.
4. MODIFICATIONS TO THE SERVICE AND PRICES
Prices are subject to change without notice. We may modify or discontinue the Service (or any part thereof) at any time without notice and without liability.
5. PRODUCTS OR SERVICES
Some products or services may be available exclusively online and may have limited quantities. Sales and returns are governed by our Returns/Refund Policy. We make reasonable efforts to display product colors and images accurately, but cannot guarantee your monitor’s display. We may limit sales to any person, geographic region, or jurisdiction and limit quantities. All product descriptions and pricing are subject to change at any time. We may discontinue products at any time. We do not warrant that product quality will meet your expectations or that errors will be corrected.
6. ACCURACY OF BILLING & ACCOUNT INFORMATION
We reserve the right to refuse any order. We may limit or cancel quantities per person, per household, or per order, including orders placed under the same account, card, billing and/or shipping address. If we change or cancel an order, we may attempt to notify you via the contact details provided at purchase. You agree to provide current, complete, and accurate purchase and account information and to promptly update such information. See our Returns/Refund Policy for more detail.
7. OPTIONAL TOOLS
We may provide access to third-party tools “as is” and “as available” without warranties or endorsements and without liability arising from your use. Your use of optional tools is entirely at your own risk and subject to third-party terms. New features/services released in the future will also be subject to these Terms.
8. THIRD-PARTY LINKS
The Service may include content or links from third parties. We are not responsible for examining or evaluating such content and do not warrant or assume liability for third-party materials or websites. Review third-party policies before engaging in any transaction. Complaints regarding third-party products/services should be directed to the third party.
9. USER CONTENT (COMMENTS, FEEDBACK & SUBMISSIONS)
By submitting ideas, suggestions, proposals, plans, reviews, images, or other materials (“User Content”), you grant FRESINIDER a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in any media for the purposes of operating, promoting, and improving the Service. We have no obligation to (1) maintain User Content in confidence; (2) pay compensation; or (3) respond.
We may monitor, edit, or remove content that we determine to be unlawful, infringing, offensive, or otherwise objectionable. You represent and warrant that you own or control all rights to your User Content; it does not infringe third-party rights; and it contains no malware. We do not claim ownership of your original intellectual property. We process any personal data in User Content in accordance with our Privacy Policy.
10. PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
11. ERRORS, INACCURACIES & OMISSIONS
Occasionally, information on the site or Service may contain typographical errors or inaccuracies relating to product descriptions, pricing, promotions, shipping charges, transit times, and availability. We reserve the right to correct any errors and to change or cancel orders if any information is inaccurate (including obvious pricing errors), at any time and without prior notice, including after an order is submitted. We undertake no obligation to update information except as required by law.
12. PROHIBITED USES
In addition to other prohibitions set out in these Terms, you may not use the site or its content for any unlawful purpose; to solicit unlawful acts; to violate any regulations, laws, or ordinances; to infringe intellectual property rights; to harass, defame, abuse, or discriminate; to submit false information; to upload viruses; to collect or track personal information; to spam, phish, pharm, pretext, spider, crawl, or scrape; for obscene or immoral purposes; or to interfere with security features. We may terminate your use of the Service for violating any prohibited use.
13. MEDICAL & SAFETY DISCLAIMER
Our products, including wound-care and sports-care items, are not intended to diagnose, treat, cure, or prevent any disease and should not be considered medical advice.
- Always read and follow the product instructions before use.
- If you have a known allergy, chronic wound, or serious injury, please consult a qualified healthcare professional before use.
- Individual results may vary, and no specific outcomes are guaranteed.
14. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
The Service and all products are provided “as is” and “as available” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee uninterrupted, timely, secure, or error-free Service, or that results will be accurate or reliable.
To the maximum extent permitted by law, FRESINIDER and its affiliates, officers, directors, employees, agents, contractors, suppliers, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, revenue, savings, data, or replacement costs, arising from your use of the Service or products, even if advised of the possibility. Where limitations are not permitted by law, our liability shall be limited to the maximum extent allowed.
15. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless FRESINIDER and its affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand (including reasonable attorneys’ fees) arising out of your breach of these Terms, applicable laws, or third-party rights.
16. SEVERABILITY
If any provision of these Terms is found unlawful, void, or unenforceable, the remaining provisions shall remain in full force and effect.
17. TERMINATION
Obligations and liabilities incurred prior to termination shall survive termination. These Terms are effective unless terminated by you or us. You may terminate at any time by ceasing use of the site and notifying us. If we believe you have failed to comply with these Terms, we may terminate immediately without notice, and you will remain liable for all amounts due up to the date of termination; we may also deny you access to the Service.
18. GOVERNING LAW; CONSUMER RIGHTS
These Terms and any separate agreements whereby we provide you Services are governed by and construed in accordance with the laws of the State of Delaware, USA, and applicable United States federal law, without prejudice to any mandatory consumer protections that apply in your place of residence.
19. FORCE MAJEURE
We shall not be liable for any delay or failure to perform due to causes beyond our reasonable control, including acts of God, natural disasters, pandemics, labor disputes, supply-chain disruptions, or governmental actions.
20. ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets.
21. CHANGES TO TERMS
You can review the most current version of these Terms at any time on this page. We may update these Terms from time to time; continued use of the Service following changes constitutes acceptance.
22. CONTACT INFORMATION
Questions about the Terms should be sent to: cs@fresinider.com.
Mailing address: Unit 7, 12/F, Technology Plaza, 29–35 Sha Tsui Road, Tsuen Wan, NT, Hong Kong
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