Privacy policy

Privacy Policy
Last updated: August 26, 2025

Fresinider operates this store and website, including all related information, content, features, tools, products, and services (the "Services"). Fresinider is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you. It may include:

  • Contact details: name, billing/shipping address, phone number, email address.
  • Financial information: payment card details, transaction records, and payment confirmations.
  • Account information: username, password, preferences.
  • Transaction history: items viewed, added to cart, purchased, returned, exchanged.
  • Communications: content you provide when contacting customer support.
  • Device & usage information: IP address, browser, device identifiers, how you interact with our Services.

Sources of Personal Information

We may collect your information:

  • Directly from you when you create an account, place an order, or communicate with us.
  • Automatically through cookies and similar technologies.
  • From service providers that process information on our behalf (e.g., shipping, payment processing).
  • From partners or third parties in accordance with law.

How We Use Your Personal Information

We may use your information for purposes including:

  • Provide & improve Services: process payments, fulfill orders, manage your account, ship products, facilitate returns, and personalize your shopping experience.
  • Marketing & advertising: send promotional communications (with your opt-in consent), display online ads, and provide product recommendations.
  • Security & fraud prevention: verify your identity, detect fraud, protect our Services, and investigate suspicious activity.
  • Customer support: respond to inquiries and provide assistance.
  • Legal compliance: comply with applicable laws, respond to lawful requests, and enforce our terms and policies.

Marketing Communications & Consent

We will only send you promotional emails, SMS, or postal mail if you have explicitly opted in to receive them (for example, by checking a consent box at checkout or sign-up). You may withdraw your consent and unsubscribe at any time by following the instructions in our emails or contacting us directly. Transactional emails (e.g., order confirmations, shipping updates) will still be sent regardless of marketing consent.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • With service providers (e.g., Shopify, payment processors, logistics partners, cloud hosting).
  • With business and marketing partners, where you have provided consent or where permitted by law.
  • At your direction or consent, such as integrations with social media.
  • Within our corporate group for business purposes.
  • In business transactions or legal matters, such as mergers, acquisitions, bankruptcy, or responding to legal requests.

Relationship with Shopify

Our Services are hosted by Shopify, which may collect and process personal information to provide and improve the Services. Shopify may also use data across different merchants for analytics and advertising purposes. To learn more, please visit the Shopify Privacy Policy.

Cookies & Tracking

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and show you personalized content or ads. You can manage or disable cookies through your browser settings or our cookie banner (where applicable). Note that disabling cookies may affect certain site functions.

Children’s Data

The Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected such data, we will delete it promptly.

Security & Retention

While we use reasonable security measures, no system is completely secure. Please do not share sensitive information through unsecure channels.

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law. Typically, we retain transaction and account records for up to 7 years for tax and legal compliance.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Access, correction, or deletion of your personal information.
  • Data portability (receive a copy of your data).
  • Opt out of the sale or sharing of personal data for targeted advertising.
  • Manage communication preferences (unsubscribe from promotional emails).

If you reside in the UK or EU, you may also have the right to:

  • Object to or restrict processing of your data.
  • Withdraw consent at any time (without affecting prior lawful processing).

You may exercise your rights by contacting us (see Contact section). We may require verification of your identity before processing requests.

Complaints

If you have concerns about our handling of your personal information, please contact us. You may also lodge a complaint with your local data protection authority.

International Transfers

Your information may be transferred outside your country of residence, including to the U.S. and other countries. For EU/UK residents, we rely on lawful mechanisms such as the European Commission’s Standard Contractual Clauses.

Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

📧 cs@fresinider.com
📍 Unit 7, 12/F, Technology Plaza, 29–35 Sha Tsui Road, Tsuen Wan, NT, Hong Kong